Support

In the game, open Settings → Restore purchases. Make sure your device uses the same Google account you bought with. Purchases are tied to your Google Play account and can be restored after reinstalling or on a new device.

Still missing? Send us the order number from your Google Play receipt (it starts with "GPA.").

The in-app purchase "Remove ads" permanently removes the full-screen ads between levels. Optional reward videos (e.g. double coins or a revive) stay available – but they only play when you choose to start them.

You can change your ad consent at any time under Settings → Privacy options.

Your progress is stored only on your device; there are no accounts and no cloud saves. If you uninstall the game or clear its app data, your progress is gone and unfortunately we cannot restore it.

If Android backup is switched on, Android may restore your progress from your own Google backup when you reinstall. Purchased items can always be recovered via Settings → Restore purchases.

E-mail support@kraxonstudios.com and include as much as you can:

• Device model and Android version
• What happened, and in which level?
• What did you do right before?
• A screenshot or short video, if possible

The more detail, the faster we can fix it.